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Below is an extract from our terms and conditions stating our refund policy.
You can view the full terms and conditions of this website here.
To view the shipping and delivery information click here.
9. Consumer protection: cancellation and exclusions
This paragraph applies if and only if, you are a citizen of the European Union, and you bought the Goods as a Consumer defined under Consumer Contract (ICAC) Regulations 2013. The relevant law does not apply to Specified Goods.
9.1. You may cancel your order at any time before we despatch your order or before the expiry of 14 working days from the date you receive your order, not including the day you received it.
9.2. No term in this agreement shall take effect to reduce or remove any right you have under any law on account of your status as a consumer.
9.3. As required by the Consumer Contracts (ICAC) Regulations 2013, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.
9.4. If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.
9.5. If you cancel after we have despatched the Goods, we will refund the price of the goods only.
9.6. The option to cancel your order is not available if the Goods are:
9.6.2. made or altered to your specification;
9.7. If you cancel your order after we have despatched the Goods, you must return them to us within 14 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
9.8. You are responsible for the cost of returning them.
9.9. To assist us in identifying your Goods on receipt by us, we ask you to telephone 01034 448500 for a returns reference to be placed below our address / returns label.
9.10. If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.
9.11. We will refund your money within 14 days of receipt by us of the returned Goods.
9.12. The law expects an expert to help a buyer to avoid buying a product which may be unsuitable in some way. We are retailers. We are not experts in all of the Goods we sell. You alone must decide whether a product is suitable for your requirement.
9.13. This paragraph does not affect your rights in the event that the Goods are faulty.